As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth.

As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly’s CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers. Based in London, this role will focus primarily on large sports leagues and enterprises in Europe.

Building a deep understanding of how Greenfly’s customers should utilize Greenfly to best support and optimize their organizations, you’ll be pivotal in ensuring customer satisfaction, retention and expansion. The Customer Success team will look to you as an expert of the UK and European market, your customers and their respective industries.

Greenfly is a digital media collaboration platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company began in 2015 and has quickly established a significant foothold in the sports, media, and brand sectors.

Responsibilities

• Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
• Establish and build customer relationships at all levels of Greenfly’s strategic customers
• Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique on-boarding plans for customers’ advocates with attention to detail
• Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to anticipate potential challenges and eliminate any risk for churn
• Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes related to your customers and the UK/European market